I've been leading user experience (UX) engagements—mostly digital, with some non-digital or human-centered design projects—for over 20 years as a consultant. Through my scoping and risk assessment work, and as a fellow business owner committed to providing value through every hour billed, I've worked with organizations as a partner in strategy and as a UX coach, in addition to my design, research, analysis, and writing contributions.

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My past experience includes full time work in instructional design at Apple and in information design—part of the pioneering design thinking methodology—at Fitch. My education includes a cognitive science research-driven M.A. in Professional Writing at Carnegie Mellon University, and undergraduate/continuing studies in graphic design, film, and piano performance.

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